Refund and Returns Policy for SparkSuri
Effective Date: March 11, 2025

At SparkSuri, we strive to ensure customer satisfaction with our baby products. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.

1. Return Eligibility

  • Items must be returned within 30 days of the purchase date.

  • Products must be unused, in original packaging, and in resalable condition.

  • Personalized or hygiene-related items (e.g., pacifiers, bottles) are non-returnable.

2. Return Process

  • Contact our customer support at info@sparksuri.com or call 413-893-0197.

  • Ship the item to our return address at: 3802 Trouser Leg Road, Springfield, Massachusetts, United States

  • Once received and inspected, we will process your return within 5-7 business days.

3. Refund Policy

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • If you need a different size or product, please initiate a return and place a new order.

If you have any questions or need assistance with a return or refund, please don’t hesitate to reach out:

  • Email: info@sparksuri.com
  • Phone: 413-893-0197
  • Address: 3802 Trouser Leg Road, Springfield, Massachusetts, United States